Shipping policy
Dispatch from Portugal
We ship internationally from Portugal. We aim to prepare orders within 2–3 business days, excluding weekends and holidays. Orders placed over the weekend are processed from Monday. Preparation can take longer during peak periods.
Dispatch time is separate from delivery time. Delivery depends on the destination, carrier and any customs processing. Tracking is provided when your order is dispatched.
Shipping rates and free-shipping thresholds
Shipping charges are displayed in your selected checkout currency. Available services, shipping charges and any free-shipping minimum depend on your delivery address. Free-shipping eligibility uses the order value after discounts. Enter your full address at checkout to see the final shipping options and charges before payment.
| Destination | Shipping charge | Free shipping |
|---|---|---|
| Destinations listed below, including the contiguous United States and Washington, DC | Paid shipping applies below the qualifying minimum; the charge is shown at checkout | Available when the order meets the destination’s minimum after discounts, as confirmed at checkout |
| Other supported international destinations | Paid or reduced-rate shipping applies below the qualifying minimum; the charge is shown at checkout | A higher qualifying minimum applies after discounts, as confirmed at checkout |
| Alaska, Hawaii, Puerto Rico, US territories and other destinations in the US premium-parcel zone listed below | A separate premium-parcel rate is shown in your checkout currency | Not eligible for the standard free-shipping offers |
Standard free-shipping destinations
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Philippines, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom, Vatican City, plus the contiguous United States and Washington, DC.
US premium-parcel exceptions
A separate premium-parcel rate applies to Alaska, Hawaii, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands, the US Virgin Islands, the Federated States of Micronesia, the Marshall Islands, Palau, and US Armed Forces addresses (AA, AE and AP). The applicable charge is displayed in your checkout currency. These destinations do not qualify for the standard free-shipping offers.
Shipping availability and the applicable rate are confirmed at checkout. If no delivery option is available for your address, contact us before ordering.
Changes, cancellations and delivery problems
To request a change or cancellation before dispatch, email hello@elixirdiuomo.com with your order number as soon as possible. If your order has already been dispatched, please see our refund policy.
If an item arrives damaged, defective or incorrect, contact us with your order number and any useful photographs. We will investigate and arrange the appropriate remedy.
If tracking says delivered but you cannot find the parcel, check the delivery location and contact us. We will help investigate with the carrier. For lost or significantly delayed deliveries, contact us so we can resolve the issue. Your statutory delivery and refund rights are unaffected.
Customs and import charges
For destinations outside the European Union, customs processing may delay delivery. Import duties or local taxes not collected at checkout may be payable on arrival. Contact us if customs requests information or a parcel is held or returned so we can review the situation.
Need help?
Email hello@elixirdiuomo.com.